Frequently asked Questions

Yes — always. Every order leaves us in plain, unmarked packaging with no branding, product descriptions, or any indication of what’s inside. Only your delivery address is visible on the outside. Your privacy isn’t just a feature — it’s a promise.

Your statement will show Couples Closet PTY LTD as the merchant name. While this is our registered company name, it contains no reference to the nature of the products purchased.

Absolutely. Guest checkout is always available and takes just a few minutes. Creating an account is entirely optional — it simply allows you to track orders and save your details for future visits. Your comfort comes first.

Completely. All transactions on Couples Closet are fully encrypted and processed over a secure connection. We never store your card details on our servers — your payment information is handled exclusively by our trusted payment provider and is protected at every step.

Your personal information is never sold or shared for marketing purposes. We only share the minimum necessary details with our courier partner to fulfil your delivery and with our payment provider to process your transaction securely. Nothing more.

Never. Any emails you receive from us will be limited to order confirmations, shipping updates, and account notices. Our communications are always tasteful and discreet — no explicit content, ever.

Browse our collection, add what catches your eye to the cart, and check out when you’re ready. You can shop as a guest or create an account — whichever feels right. The whole process is simple, secure, and designed to feel unhurried.

Yes — the moment your order is placed, you’ll receive a confirmation email with your order details. It’s the beginning of the anticipation.

You can. Once your order has been dispatched, you’ll receive an email with your tracking details so you can follow its journey to your door.

If you need to make a change, reach out to us as soon as possible. We can adjust or cancel your order provided it hasn’t already been processed or dispatched. Once it’s on its way, we’re unable to make changes — but our returns policy is there if you need it.

Not just yet — but it’s something we’re working on. For now, every order arrives in beautifully discreet packaging that already feels like a gift waiting to be opened.

We currently deliver throughout South Africa. Whether you’re in Johannesburg, Cape Town, Durban, or anywhere in between — we’ll get it to you.

We accept all major credit and debit cards (Visa and Mastercard), as well as Instant EFT and other methods supported through our payment partner, Peach Payments. All payment options are presented at checkout.

Absolutely. All payments are handled securely by Peach Payments, a trusted South African payment provider. Your transaction is encrypted, PCI compliant, and your card details are never stored on our servers.

Not at this stage. Full payment is required at checkout to process your order. We may explore flexible payment options in the future.

If a payment doesn’t go through, your order simply won’t be processed — you won’t be charged. You’re welcome to try again or use a different payment method. If the issue persists, get in touch and we’ll help you sort it out.

Yes — all prices on Couples Closet are displayed and charged in ZAR (South African Rand).

Standard shipping is a flat rate of R99 nationwide. Orders over R3,000 qualify for free shipping — because some evenings are worth going all in.

Orders are typically delivered within 3–5 business days, wherever you are in South Africa. Once your order is dispatched, you’ll receive tracking details so you know exactly when to expect it.

Yes. Every order is shipped with tracking. Once dispatched, you’ll receive an email with your tracking number so you can follow your order’s journey to your door.

If you need to update your delivery address, contact us within 24 hours of placing your order and we’ll do our best to accommodate the change. Once an order has been dispatched, we’re unable to redirect it.

We take this seriously. If your order arrives damaged or doesn’t arrive at all, please contact us and we’ll investigate with our courier partner and find the right resolution for you. Every case is handled individually and with care.

Due to the intimate nature of our products, we are unable to accept returns on items that have been opened or used. This is a strict hygiene policy to protect every customer. Unopened and unused items may be returned within 7 days of delivery — please contact us to arrange this.

Approved refunds are processed to your original payment method. Please allow a few business days for the refund to reflect in your account, depending on your bank or card provider.

We’re sorry if that happens — it’s not the experience we want for you. Please contact us within 7 days of receiving your order and we’ll arrange a replacement or refund. We may ask for a photo of the issue to help us resolve it quickly.

Every product in our collection is carefully sourced from trusted, established brands known for quality and body safety. We only carry products we’d be proud to recommend — because what you bring into your most intimate moments matters.

Of course. If you’re unsure where to start or want a recommendation, reach out to us and we’ll help you find something perfect. Whether it’s a gift or something for the two of you, we’re here to guide you — no awkwardness, just honest advice.

Stock levels are shown on each product page so you always know what’s available. If something you love is temporarily out of stock, get in touch — we may be able to let you know when it’s expected back.

Not at all. Guest checkout is always available — no sign-up required. An account simply gives you the option to view your order history, save your details, and make future visits even easier.

Your account is your personal space on Couples Closet. From there you can view past orders, track current deliveries, update your personal details, and manage your saved addresses. It’s all there when you need it.

Click the “Forgot Password” link on the login page, enter your email address, and you’ll receive a reset link. Simple and quick.

Yes. If you’d like your account and personal data removed, simply contact us and we’ll take care of it. Your privacy is always in your hands.

Anytime. Log in to your account and you can update your name, email, delivery address, and password whenever you need to.