Shipping & Discreet Packaging
Discreet Packaging
Every order from Couples Closet is shipped with complete discretion in mind. Your items are carefully packaged in plain, unbranded parcels with no indication of the contents or store name on the outside. Our goal is to ensure that your delivery remains entirely private from dispatch to your doorstep. Whether delivered to your home, office, or collection point, your order will arrive securely packaged so that only you know what’s inside.
Your privacy is part of the Couples Closet experience.
Shipping
We ship orders across South Africa using trusted courier partners to ensure your delivery arrives safely and on time. Orders are typically processed within one to two business days after payment confirmation, after which your parcel will be dispatched and a tracking number will be sent to you via email. Our goal is to make sure your order reaches you quickly, securely, and with complete discretion from dispatch to delivery.
Shipping and Discreet Packaging Policy
Couples Closet PTY LTD | Reg. No. 2026/186677/07
Effective Date: March 2026 | Version 1.0
1. Delivery Regions
We currently deliver to addresses within South Africa only. We do not offer international shipping at this time.
2. Delivery Time frames
Estimated delivery time frames vary depending on your location:
| Region | Estimated Delivery Time |
|---|---|
| Major metros | 2–4 business days |
| Smaller towns and rural areas | 4–7 business days |
These are estimated time frames and are not guaranteed delivery dates. Delivery times may be affected by circumstances beyond our control, including public holidays, severe weather, courier backlogs or unforeseen disruptions.
You will receive a confirmation email with tracking information once your order has been dispatched.
3. Delivery Costs
We offer a flat-rate delivery charge of R99 on all orders. Orders over R3,000 qualify for free delivery. The exact delivery cost will be displayed clearly at checkout before you confirm your order. There are no hidden delivery fees.
4. Our Discreet Packaging Commitment
We understand that discretion matters. Every order from Couples Closet is shipped with your privacy as our absolute priority:
- Plain outer packaging — all orders are shipped in unmarked, plain packaging with no brand logos, product names or imagery on the exterior.
- No indication of contents — there is nothing on the outside of the package that reveals what is inside.
- Shipping label — the label displays only your name and delivery address. The sender details do not reference “Couples Closet” or indicate the nature of the contents.
- No promotional material on the exterior — we do not include external stickers, branding or promotional inserts that could reveal the nature of the order.
Your order is your business, and we treat it that way.
5. Delivery Address and Responsibility
- You are responsible for providing a correct, complete delivery address at checkout.
- If you provide an incorrect address and the order is delivered to the wrong location, we are not liable for the loss.
- If you choose to have your order delivered to a third party’s address (e.g. a workplace or another person’s home), you accept responsibility for the delivery at that location.
6. Risk of Loss
Goods become your responsibility once they have been delivered to the delivery address you specified in your order. This means that once the courier confirms delivery (including delivery to a guard house, reception desk or designated safe location at the address), the risk of loss or damage passes to you.
7. Failed Deliveries
If a delivery is unsuccessful (for example, no one is available to receive the parcel), the courier will follow their standard process, which typically includes:
- A notification via SMS or email with instructions for re-delivery or collection
- One or more additional delivery attempts
- An option to collect the parcel from a local depot or collection point
If a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery. Additional delivery charges may apply for re-delivery.
8. Damaged Goods on Arrival
If your order arrives visibly damaged from transit, please:
- Note the damage with the courier driver at the point of delivery, if possible.
- Take photographs of the outer packaging and the damaged goods.
- Contact us within 48 hours of receipt at the email address below.
We will investigate and arrange a replacement or full refund. For full details, please refer to our Refund and Returns Policy.
9. Contact Us
For any delivery-related queries, please contact us:
- Email: info@couples-closet.co.za
- Phone: 065 742 8362
- Website: https://couples-closet.co.za
Couples Closet PTY LTD | Reg. No. 2026/186677/07 | Version 1.0 — March 2026