Privacy Policy
Couples Closet PTY LTD | Reg. No. 2026/186677/07
Effective Date: March 2026 | Version 1.0
1. Introduction
At Couples Closet, your privacy matters deeply to us. We are committed to protecting and respecting the personal information you entrust to us when you visit our website or place an order. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and what rights you have under South African law.
This policy applies to all visitors and customers of couples-closet.co.za and is governed by the Protection of Personal Information Act, 2013 (POPIA).
Responsible Party
The responsible party for the processing of your personal information is:
- Business Name: K2026186677 (South Africa) — trading as Couples Closet PTY LTD
- Registration Number: 2026/186677/07
- Director: Laurence Richard Rogers
- Physical Address: Unit 10 Sunridge Clusters, 357 Bassoon Avenue, Radiokop, Roodepoort, Gauteng, 1724
- Email: info@couples-closet.co.za
- Website: https://couples-closet.co.za
2. What Personal Information We Collect
We collect personal information only when it is necessary for a specific, legitimate purpose. The types of information we may collect include:
2.1 Information You Provide Directly
- Name and surname — to process and deliver your order
- Email address — for order confirmations, delivery updates and (with your consent) marketing communications
- Phone number — to contact you regarding your order or delivery
- Delivery address — to ship your order to you
- Order history and purchase records — if you create a customer account
2.2 Information Collected Automatically
- IP address — for security, fraud prevention and basic analytics
- Browser and device information — to ensure our website displays correctly on your device
- Cookies and similar technologies — as described in our Cookie Policy
2.3 Information We Do Not Collect or Store
- Payment card details — all payment processing is handled securely by Peach Payments. Couples Closet never receives, sees or stores your credit card, debit card or bank account details.
- Date of birth — our age verification gate records only your confirmation that you are 18 years or older. Your actual date of birth is not collected or stored.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Information Used |
|---|---|
| Processing and fulfilling your order | Name, email, phone, delivery address |
| Sending order confirmations and delivery updates | Email, phone |
| Communicating about returns, refunds or product issues | Name, email, order history |
| Sending marketing communications (only with your consent) | |
| Fraud prevention and website security | IP address, browser/device data |
| Improving our website and customer experience | Anonymised analytics data |
| Meeting legal and tax obligations | Order records, business transaction data |
4. Legal Basis for Processing Your Information
Under POPIA, we may only process your personal information if we have a lawful reason to do so. Our processing is based on the following grounds:
- Contractual necessity — processing that is necessary to fulfil your order (e.g. your name and delivery address)
- Legitimate interest — processing for fraud prevention, security and basic website analytics
- Consent — processing for marketing communications, which requires your explicit opt-in. You may withdraw your consent at any time.
- Legal obligation — processing required to meet our tax, accounting and regulatory record-keeping obligations
5. How Long We Keep Your Information
We retain your personal information only for as long as is necessary for the purposes described in this policy, or as required by law:
| Type of Information | Retention Period |
|---|---|
| Order records and transaction history | 5 years from date of transaction (tax/legal requirement) |
| Customer account data | For the duration your account remains active. Deleted within 1 year of account closure upon request. |
| Marketing consent records | For the duration of your consent, plus 1 year after withdrawal |
| Server and access logs | 90 days maximum |
When information is no longer needed, it is securely deleted or anonymised.
6. Who We Share Your Information With
We share your personal information only when it is necessary to fulfil our service to you, and only with trusted third parties who are required to protect your data in accordance with POPIA. We share information with:
- Peach Payments — our payment gateway processes all payment transactions. They receive only the information needed to process your payment securely. Couples Closet never handles or stores your card details.
- Our courier/logistics partner — we share your name, delivery address and contact number solely for the purpose of delivering your order.
- Our hosting provider (domains.co.za) — provides the server infrastructure on which our website operates.
- Our email service provider — to send transactional emails such as order confirmations and delivery notifications.
We do not sell, rent or trade your personal information to any third party. We do not share your information with our product suppliers.
7. Cookies
Our website uses cookies and similar technologies to ensure the site functions correctly, to remember your preferences and to help us understand how visitors use our site. For full details on the cookies we use, their purpose and how to manage your preferences, please refer to our Cookie Policy.
Non-essential cookies (such as analytics or marketing cookies) are only activated with your explicit consent, provided through our cookie consent banner.
8. Your Rights as a Data Subject
Under POPIA, you have the following rights regarding your personal information:
- Right to be informed — to know what personal information we hold about you and how it is processed
- Right of access — to request a copy of the personal information we hold about you
- Right to correction — to request that we correct or update inaccurate or incomplete information
- Right to deletion — to request that we delete your personal information, subject to any legal retention obligations
- Right to object — to object to the processing of your personal information for certain purposes, including direct marketing
- Right to restrict processing — to request that we limit how we use your information in certain circumstances
- Right not to be subject to automated decision-making — we do not use automated decision-making that produces legal effects concerning you
- Right to lodge a complaint — if you believe your personal information has been mishandled, you have the right to lodge a complaint with the Information Regulator
9. How to Exercise Your Rights
To exercise any of the rights listed above, or to ask a question about how we handle your personal information, please contact us at:
- Email: info@couples-closet.co.za
- Phone: 065 742 8362
- Post: Couples Closet PTY LTD, Unit 10 Sunridge Clusters, 357 Bassoon Avenue, Radiokop, Roodepoort, Gauteng, 1724
We will respond to your request within 30 days, as required by POPIA. We may need to verify your identity before processing your request.
10. How to Complain to the Information Regulator
If you are not satisfied with how we have handled your personal information, or if you believe your rights under POPIA have not been respected, you have the right to lodge a complaint with the Information Regulator (South Africa):
- Email: inforeg@justice.gov.za
- Website: www.inforegulator.org.za
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Material changes will be communicated via email or a notice on our website.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: